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The My Cloud OS 5 SMB (Server Message Block) protocol needs to be set to SMB2, SMB3. My Cloud Home is not supported by Acronis True Image for Western Digital. IMPORTANT: Remote access by WD Level 2 Customer Support Team is required. If the solutions listed above does not resolve your issue, and Acronis True Image for Western Digital still does not see your drive,Ĭontact WD Level 2 Support and request assistance to resolve the issue. Remove the drive from the RAID Port and connect it to a non-raid port on the motherboard to see if the drive is recognized on the non-raid port.įor Internal / External drives, please refer to Arconis KBA 1515 Acronis Product Does Not Detect Hard Disks in Windows. For more information, please refer to Answer ID 2547 How to Clone an Operating System Drive with Acronis True Image for Western Digital. While the data may be transferred properly, the drive might not be bootable. IMPORTANT: Remote access by WD Level 2 Customer Support Team is required.Ĭloning to an External drive is not recommended because the controller might use slightly different geometry for the drive. If the cable has been replaced and the USB Enclosure firmware is up to date,Ĭontact WD Level 2 Support and request assistance to resolve the issue when the Operating System detects and can access a WD drive hosted in a 3rd party external enclosure, but Acronis True Image for Western Digital does not see the drive.Contact the manufacturer of the enclosure to obtain and update the firmware. Ensure the 3rd party USB Enclosure firmware is up to date.Replace and try another cable if one is available. Temporarily disable and turn off any third party backup, antivirus or other security related software and reboot the computer to see if this resolves the issue. To resolve a non valid MBR issue, Re-initialize and format the drive. Install the internal drive as a secondary drive, or your external in another system and run a diagnostic test of the drive.įor External drives, please refer to Answer ID 13880: WD Security and WD Drive Utilities: How to Install and Use. Replace the cable with a brand new cable as needed.Įnsure internal drives are detected in the system BIOS.įor internal drives, please refer to Answer ID 5264: How to access the system BIOS on a PC. Ensure to use a known good power, data cable and or USB cable. Network Sharing is not enabled on the comptuer in Windows 10 or 11.ĭouble check all connections and ensure they are tight and secure.The computer is not on the same network as the My Cloud.My Cloud OS 5 - the SMB (Server Message Block) protocol is not set correctly.My Cloud Home and Duo are not supported by Acronis True Image for Western Digital. Supported network storage devices may not be recognized by Acronis for the following reasons. A drive may not be detected if it is connected to a RAID port, even if the drive is not configured as a RAID on various motherboards.Cloning of an External USB Drive is not recommended.A 3rd party enclosure, reader, docking station or drive bay may be blocking access to the drive and is not recommended.A 3rd party backup or antivirus software may be blocking access to the drive.Supported drives may not be recognized by Acronis for the following reasons. Learn why and how to resolve Acronis True Image for Western Digital software not detecting or recognizing the drive.*END Acronis True Image for Western Digital Does Not See or Recognize My DriveĪcronis True Image for Western Digital software does not see my drive.
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